Welcome to Cheap Halloween Store, where we’re committed to making your spooky season spectacular! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making a purchase, you agree to these terms. If you have any questions, don’t hesitate to contact our friendly support team at [email protected].

1. User Responsibilities

1.1 Account Information

When creating an account or making a purchase, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Submit false or misleading information
  • Use our products in a way that could cause harm or injury

1.3 Age Requirement

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this age requirement.

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our Halloween products, including:

  • Accessory Kits
  • Backpacks
  • Belts
  • Boots / Shoes
  • Capes / Cloaks
  • Costume Jewelry
  • Face Masks
  • Facial Hair
  • Fake Blood
  • Fishnet Stockings
  • Glasses
  • Gloves
  • Hats
  • Headbands
  • Hosiery
  • Leggings
  • Makeup
  • Masks
  • Petticoats
  • Purses

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide a refund for that item.

2.3 Product Safety

Some products, particularly Face Masks, Makeup, and Fake Blood, have specific safety considerations. Please:

  • Follow all product instructions and warnings
  • Conduct a patch test with makeup products before full application
  • Keep products away from eyes and mucous membranes
  • Supervise children using any of our products

Spooky Safety Note: Our fake blood and makeup products are for cosmetic use only. Avoid contact with eyes, and discontinue use if irritation occurs. Some products may contain allergens—always check ingredients if you have sensitive skin.

3. Orders and Payment

3.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days (up to 3 days during October)
  • We reserve the right to cancel any order before shipment

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted connections.

3.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally, excluding some remote areas and parts of Asia. During checkout, we will confirm if we can deliver to your location.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
  • Free Shipping: For orders over $50, via EMS, delivered in 15-25 business days after shipping

4.3 Delivery Times

Delivery times are estimates and not guarantees. During peak seasons (especially October), delays may occur. We recommend ordering early to ensure your spooky supplies arrive in time for Halloween!

4.4 Customs and Import Fees

International orders may be subject to customs fees and import taxes, which are the responsibility of the customer. We have no control over these charges and cannot predict what they might be.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return:

  • Items must be in original condition—unworn and unused
  • Items must be in original packaging with all tags attached
  • You must provide the original receipt or proof of purchase

5.2 Non-Returnable Items

To protect our spooky community, we cannot accept returns of:

  • Face Masks (for health and safety reasons)
  • Makeup (for health and safety reasons)
  • Fake Blood (once opened, we can’t ensure its safety)
  • Opened Costume Jewelry (unless defective)

These items are only eligible for exchange or refund if they arrive defective or damaged.

5.3 Return Process

To return or exchange items:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Use our return request template to provide necessary information
  3. Wait for approval and Return Authorization Number
  4. Package items securely in original packaging if possible
  5. Ship to: Cheap Halloween Store, 4094 Brentwood Drive, Austin, US 78759

5.4 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

  • Credit/Debit Cards: Refund processed within 5-10 business days
  • PayPal: Refund processed within 3-5 business days

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

6. Intellectual Property

6.1 Website Content

All content on our website, including text, graphics, logos, and images, is the property of Cheap Halloween Store and protected by copyright laws. You may not use our content without express written permission.

6.2 User Content

If you submit reviews, photos, or other content to our website, you grant us a non-exclusive, royalty-free license to use that content for promotional purposes.

7. Limitation of Liability

Cheap Halloween Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products. Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the products in question.

Important: Our products are intended for costume and temporary use. We are not liable for any injuries or damages resulting from improper use of our products. Always follow product instructions and use common sense—we want your Halloween to be spooky, not scary in the wrong way!

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts located in Austin, Texas.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Cheap Halloween Store, 4094 Brentwood Drive, Austin, US 78759

We’ll respond faster than a witch on a broomstick!

Thank you for choosing Cheap Halloween Store for your spooky needs. We’re committed to making your Halloween experience as magical as a witch’s spell! 🎃